• Do you have a process in place that communicates the Electronic Industry Citizenship Coalition's Code of Conduct's requirements to all of your suppliers and how are you monitoring their compliance?
  • Do you conduct detailed, regular and up-to-date reporting on your efforts to lower your environmental impact and drive worker health and safety measures throughout the supply chain? Where do you publish these reports?


  • Do you observe the Electronic Industry Citizenship Coalition’s Code of Conduct on upholding workers’ human rights and observing robust health and safety standards in your manufacturing operations?
  • What steps have you taken to stamp out incidences of forced (bonded) and/or trafficked labour in your supply chain?
  • Have the mines and refiners where your minerals/metals are sourced from implemented risk management strategies based on valid data and sound science, protecting the health and safety of their workers?
  • What are you doing to address the specific concerns in the metals and mining sector around the risks to child, migrant and other workers, as identified by the United Nations Environment Programme (UNEP)?

Energy and emissions

  • Are you calculating and disclosing both your direct and indirect greenhouse gas emissions from across your supply chain using tools such as the Greenhouse Gas (GHG) Protocol Corporate Standard?
  • What targets have you set over what timeline to reduce your GHG emissions?
  • How are you reducing the material, consumables and energy needed per unit of production of ores, concentrates, intermediates, metal, finished product, collection and recovery of scrap?
  • Where in your supply chain are you planning to use what percentage of renewable energy?
  • How active are you in advocating for, and influencing policy-making on, a cleaner energy economy?

Conflict minerals

  • Have you audited all your mineral suppliers and in particular developed in-region tracing, monitoring and certification processes for minerals sourced from countries experiencing conflict, to ensure that the purchase of these minerals has not directly or indirectly financed armed groups?
  • Have you traced and published all your mineral/metal smelters and refiners and are you a member of the Conflict Free Sourcing Initiative, set up by the Electronic Industry Citizenship Coalition and the Global e-Sustainability Initiative?
  • Can you assure me that the tantalum, tin, tungsten and gold in your products does not directly or indirectly finance or benefit armed groups that are perpetrators of serious human rights abuses in the Democratic Republic of the Congo or any adjoining country?

Local communities and environment

  • Can you assure me that the mines your minerals/metals are sourced from are not operating without the consent of the local population including miners, fishermen, community groups as well as the government, and that there has been no loss of land, livelihoods and access to natural resources such as water for local communities?
  • Can you assure me that the mines your minerals/metals are sourced from are not operating in precious ecosystems and habitats and that the mining companies have committed to cleaning up properly and restoring the landscape after the mine has closed?
  • Have the mines and refiners your minerals/metals are sourced from implemented waste-water recycling technologies to reduce water use?
  • Are the mines and refiners your minerals/metals are sourced from working to prevent the release of toxic dust and effluent that contaminates the air, soil and the water table?
  • What steps are you taking to reduce your reliance on virgin precious minerals/metals – are you investing in sourcing recycled metals and/or reclaimed minerals?
  • Are you committed to minimizing the adverse effects of your manufacturing operations on local communities, the environment and natural resources by upholding the Electronic Industry Citizenship Coalition’s Code of Conduct on environmental responsibility?

Hazardous Chemicals

  • Can you evidence how you have implemented bans and restrictions on the use and discharge of all hazardous substances across your supply chain?
  • Can you assure me that your product does not contain any of the following hazardous materials: Poly Vinyl Chloride (PVC or vinyl) plastic, brominated or chlorinated flame retardants, antimony (and antimony compounds), beryllium (including alloys and compounds) and all types of phthalate?
  • Can you assure me that no Bisphenol A (BPA), or closely-related chemicals such as Bisphenol S (BPS) or Bisphenol F (BPF) have been used in your plastics?
  • Do you observe the Precautionary Principle and operate a mechanism for capturing new evidence about suspect chemicals and researching safer alternatives?
  • How active are you in advocating for, and influencing policy-making on robust chemicals legislation?

Product design
Resource efficiency

  • How have you addressed maximising resource efficiency in your company in support of moving towards a circular economy, as detailed by the Ellen MacArthur Foundation?
  • What percentage of post-consumer and post-industrial recycled plastic do you use in which parts of your product?
  • What renewable and biodegradable alternatives to plastic have you considered, for example bamboo or corn starch plastic?
  • How much recycled metal content does your product contain?


  • What innovations have you made to extend the life-cycle of your products, in terms of design and materials? For example universal chargers for mobile phones, extended battery life, replaceable parts (including batteries) and easily updated components or software.
  • Is your product easily dismantled with commonly available tools for repair, refurbishment and recycling including the recovery of rare earth metals, where used?
  • What steps have you taken to maximise the recyclability of your product, for example using a single colour for plastics so that they are easier to identify and recycle?
  • Are you able to service your product and spare parts for at least 5 years from the date of purchase?

Energy Efficiency

  • Do all your new products, including any external power supply devices (i.e. chargers) meet the latest Energy Star requirements?
  • How many of your new models exceed Energy Star requirements and by what percentage?
  • What innovations are you undertaking to improve the energy-efficiency of your product?
  • Do you provide instruction on managing the impact of your product during use, for example by explaining the energy-saving functions?


  • Is your organisation registered with a WEEE (Waste Electronic & Electrical Equipment) compliant scheme?  If yes, please provide evidence of your registration.
  • Do you take financial responsibility for responsibly disposing of the e-waste generated by your products, taking back discarded items for free in all countries where your products are sold?
  • Do you prioritise re-manufacturing or repair over dismantling for recycling?
  • Do you inform customers to return products when they have reached the end of their lifecycle, explaining why it’s important, and offering them easy ways to do this for example via collection depots or free postal returns?
  • Do you buy back or offer other incentives for the return of electronics for resale or leasing?
  • Do you offer data security and destruction options so that your product can easily be resold or donated?
  • Do you ensure that customers need a new charger when selling them new devices (for example laptops, tablets, phones) by asking them if they already have one, and where they do offer the device at a reduced cost?

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